May I get refund for bonus points?

The points that the customer purchased can be refunded. (The points that are transferred after the customer cancelled the service after payment, or the points that customer purchased through ""Charge Points"" function) However, you cannot get refund of any bonus points you got through the promotion like entering promotional codes, inviting friends, participating in surveys, and etc. Those bonus points will be refunded back to your points without being refunded in cash.

If you would like the points to be refunded, please contact us through the ""Customer Service"" in the app, or simply contact us through

Whatsapp: +62 821 1228 1220

IG : okhome_cleaning


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